FREQUENTLY ASKED QUESTIONS

Dexcook is an innovative induction cooking technology hidden beneath your kitchen countertop, with no visible cooking elements or buttons on the surface. Your countertop serves as a completely flat workspace when you are not cooking; during cooking, it transforms into a high-tech stove.

The system works with high-density electromagnetic induction technology. Magnetic waves pass through the porcelain surface and reach the bottom of your cookware directly. Heat is generated directly inside the pot, not on the stovetop surface. This minimizes energy loss and ensures the countertop surface does not overheat.

Yes, thanks to "Dual System" technology, Dexcook offers not only cooking but also a cooling function. With the integrated cooling module, you can keep your beverages or foods that need to be served cold at the ideal temperature on the countertop.

The Dexcook system is designed to work with special porcelain ceramic or sintered stone surfaces that are resistant to high heat and thermal shocks. Natural stones such as granite or marble are not recommended due to their metal components or risk of cracking (unless a special milling process is applied).

Installation is possible if your existing countertop is made of a suitable porcelain or ceramic material with a thickness of 12mm. However, for the best performance and safety, we recommend using Dexcook-approved "nano-ceramic composite panels."

The device requires a certain air circulation space under the countertop for healthy operation and ventilation. Generally, a drawer can be used in the module where the device is placed, but the drawer depth must be adjusted according to the device dimensions.

No, due to induction technology, you must use ferromagnetic (magnet-attracting) based cookware. Cast iron, steel, or special induction-based products are suitable. Aluminum, copper, or glass containers will not work (unless they have a special magnetic layer at the base).

You can perform a simple magnet test. If a magnet sticks strongly to the base of your pot, it is compatible with Dexcook.

Since it is an invisible system, Dexcook uses a smart laser marking or an audio/visual warning system to help you find the cooking areas. When the unit is turned on, the cooking areas become apparent, and the system automatically detects when you place a pot.

To prevent the cookware from scratching the surface with harsh movements and to minimize the heat transferred from the pot to the countertop, it is recommended to use the thin silicone cooking mats provided or suggested with the system. These mats do not affect cooking performance.

The system does not heat the surface directly, but "residual heat" is reflected back from the heated pot to the countertop. This heat is much lower than traditional ceramic glass or gas stoves and cools down much faster. Nevertheless, the surface should not be touched with bare hands immediately after long-term cooking; you should wait until the "H" (Hot) warning indicator turns off.

Yes, Dexcook systems feature an automatic key lock and a child safety mode to prevent children or pets from accidentally turning the system on.

Cleaning is extremely easy because the surface is completely flat and smooth porcelain. Food residues do not burn and stick to the surface. You can clean it in seconds with a damp cloth and standard surface cleaners.

Dexcook features smart object detection. If you place a phone, keys, or a non-metallic object on the surface, the system will not recognize it as a cooking vessel and will not start heating.

Yes, induction technology operates with over 90% efficiency. Because it generates heat directly inside the vessel, it is up to 40% faster than gas and standard electric stoves and consumes less energy.

The system is controlled via touch-sensitive "Slide Control" panels that can be integrated into the countertop or hidden touch sensors. You can adjust the heat level precisely by sliding your finger.

Dexcook products are covered by a standard 2-year warranty against manufacturing defects (varying by region). Installation by authorized service centers is a prerequisite for warranty validity.